general terms and conditions, 

privacy policy,

& Rules and regulations.

General Booking Terms and Conditions

Low Season Bookings (Feb - November) Excluding Easter, School Holidays and Long Weekends (Public Holidays)

BOOKING TERMS: All reservations require the minimum deposit amount as set out in the quotation to confirm reservations and full payment is required 7 days prior to arrival. For last minute (less than seven days) reservations, full payment is required upon confirmation. Any accommodation cannot be guaranteed based on the quotation until such time as the funds are received. A Booking is only confirmed upon receipt of the full deposit, together with the acknowledgement or acceptance of our terms and conditions when making an online reservation. Failure to pay your deposit within 24 hours, will result in your reservation being cancelled as the system is cleared automatically. Rates include 15% VAT and are quoted in SA Rand.

SPECIFIC SITE BOOKING TERMS: Specific Sites are reserved for all bookings (Applicable all year round). Specific sites will only be confirmed on receipt of the full payment of the required booking fee as stipulated on the booking invoice and are subject to the availability as shown online. Please note, BIG FISH CARAVAN PARK always reserves the right to reallocate sites regardless of confirmation. One Vehicle and Boat per site is permitted, additional vehicles and boats will be charged at an additional rate. Bookings of more than 6 persons per site are not allowed regardless of age. Rates are subject to change without notice. Alcohol abuse, indecent behavior, foul language or violence and speeding (idling speed limit within the caravan park -no exceptions to the rule) will not be tolerated and will lead to your stay with us being cancelled.

CANCELLATIONS TERMS AND FEES (OUT OF SEASON) High Season Terms available separately: The cancellation fee is a percentage of the full accommodation account. Cancellation of any booking or part thereof at any time prior to arrival, will result in deposit only being refunded in full on receipt of a Doctor’s report regarding the death or hospitalization of the person or persons for whom, or for whose benefit the booking was made. Big Fish Caravan Park will not refund guests when checking out early or cancelling their stay due to unfavorable weather or any other reason unless conditions in regards to Doctor’s reports are applicable.

  • No Show - NO Refund Due
  • Cancellation within 7 days of Stay - NO Refund Due (unless Doctor’s report available as stipulated above regarding the death or hospitalization) 
  • Cancellation between 8 and 14 days before stay - 25% of the amount paid will be refunded.
  • Cancellation between 15 and 30 days before stay - 50% of amount paid will be refunded. 
  • Cancellation between 31 and 60 days before stay - 75% of amount paid will be refunded.
  • Cancellation more than 61 days before stay - FULL REFUND less 10% administration fee.
  • Deposits may not be carried over or transferred to the next year or reservation or taken over by others.
  • Each camp site booked will require a separate deposit. i.e. in the case of multiple sites being booked.
  • No refund will be paid should period booked and paid for be shortened. 

NB! If a booking was moved to a new date, the cancellation policy still stays according to the FIRST INITIAL DATE that was booked and therefore refunds will not be applicable to moved bookings.

BOOKING CHANGES: Should you like to make changes of dates to your booking, this has to be done 8 days or more prior to your reservation date, otherwise it is not allowed. A R100.00 admin fee will be required for any changes made.

BOATING/SLIPWAY USEAGE POLICY: Use of the slipway and the associated amenities and facilities are strictly at own risk and is unsupervised. At BIG FISH CARAVAN PARK we understand the importance of rules and regulations as set out by our District Municipality and expect all river boat users, launching from our slipway to adhere to the set-out rules as expected by our authorities and SAMSA in terms of river usage and licensing.

Kindly ensure you completed/selected the "boat launching option" on your booking and provided all the requested information online. Failure to do so may result in our refusal for you to utilize our slipway until all the required information and licenses are provided. Main principles which must be adhered to by Small Vessel Launch Sites like us:

  • All boats must be licensed and registered for usage on the Gamtoos River. (We will need to verify your documents before your launch. Kindly keep it handy.) 
  • Skippers launching LOG must be completed. The logbook entry will be used as a check and balance for compliance purposes. Any boat or crew found to launch without completing this form before launching or signing out on the logbook will immediately be suspended and launching rights revoked. 
  • ONLY ONE BOAT in the launching bay AT A TIME. Immediately remove your trailer after launching your boat from the slipway.
  • Every person in control of a vessel above 15hp must be in possession of a valid SAMSA approved Skippers License. 
  • Do not use the slipway when under the influence of drink or drugs. 
  • Keep just to the right of the center of the river at all times.
  • Always turn anti-clockwise when making U-turns. 
  • Operate your boat responsibly at all times with due consideration for small craft and other users of the river.

DAY VISITORS TO A CAMPER POLICY: Visitors to your site are only allowed with prior arrangement and are limited. Please ensure that the necessary arrangements and payments for visitors have been arranged with reception during office hours. A maximum of five day visitors travelling in one vehicle are allowed per day per site. A visitors fee (family or friends) is payable for every person entering our facilities at an additional cost per person payable on arrival. Kindly confirm our rates in office prior to arrival. To regulate the volume of guests, Big Fish Caravan Park may, without notice, impose a "No Day Visitors to a Camper" policy. It is your responsibility to ensure that any guests/visitors you may have are familiar with the rules and regulations of Big Fish Caravan Park.

SMOKING POLICY: Smoking is restricted to your stand/site. Kindly refrain from smoking outside your area as it is a public space. Smoking is STRICLTLY PROHIBITED in the bathrooms, scullery, Lapa or Wi-Fi lounge, play area and around the swimming pool. Please respect fellow campers at all times.

MUSIC POLICY: As BIG FISH CARAVAN PARK is a family oriented facility where we encourage fun family time around the camp fire, we request that NO LOUD music be played that might bother your neighbour at any time (day or night) whilst camping. Please refrain using foul language and boisterous behaviour. We have small children needing a good nights rest after their day at play on our river bank. STRICTLY: No music after 10:00pm.

PET POLICY: We allow all pets (dogs, cats, rabbits, parrots) throughout the year. No exceptions. To continue with our pet friendly status, we expect all pet owners to adhere to certain behavior whilst camping with us and following these rules: 

  • Pets are to be kept under your supervision at all times and not found wondering on other campers sites or resort.
  • Please ensure that you always make use of a leash when leaving your campsite.
  • Kindly ensure that you clean up after your pet.
  • Strictly NO Dogs (or pets) are permitted in the Swimming Pool.
  • Strictly NO Dogs (or pets) are permitted in the Ablutions or Scullery. 
  • Please be considerate to other campers who are trying to enjoy their stay by ensuring that barking is kept to a minimum and that the above mentioned rules are followed.
  • Please be mindful of our cows in our paddocks around the Caravan Park – Dog Owners whose dogs are found chasing our dairy cows will be requested to leave Big Fish Caravan Park immediately.
  • All dog and pet owners, whether you have expressly agreed or not, assume all liability regarding your dog or pet being on our premises and indemnify us against all and any damages, all or any claims or other suits that may arise as a result of your dog or pets being anywhere in our caravan park. 
  • Any breaches of the above conditions could result in early departure and forfeiture of refund. 

    DISCLAIMER: The Owner, Management and Staff of Big Fish Caravan and Camping are indemnified from any responsibility and accepts no responsibility pertaining to any deaths, injury or illness sustained or suffered by any person, theft, loss or damage to any property, occurring within or arising from a visit or visits to the resort howsoever caused and whether allegedly due to the negligence of the resort or any of its staff, agents, or arising from use of any facility to any guest or visitor during their stay.

    Right of Admission Reserved.